FAQ

Shipping & Delivery

Our courier partners have advised delivery delays nationwide due to various factors. Please allow an additional 2 business days on top of what is quoted. Please choose Express freight if your goods are urgent.

We use both Couriers Please and TOLL to deliver Australia-wide. We offer two freight options, including:

  1. Standard Road Delivery by Couriers Please and TOLL IPEC (1-8 days)
  2. Express Overnight Delivery by TOLL Priority (1-2 days)

We do not ship to PO boxes at this time.

Please use the contact us page if you are purchasing from overseas or in wider Pacific region. We are able to send via DHL or TOLL internationally.

Privacy & Security

We value your privacy and security. Confidential information that is provided to us (“Time Clocks Warehouse Australia”) by you (“Customer”) is never released to third parties under any circumstances. All transactions are processed through e-Way Payment Gateway and transaction verification by 3D-Secure may be prompted at time of checkout. 

Returns & Replacements

All new products come with a full manufacturer 12 month warranty on all parts and labour costs required to return your machine back to working order should in the unlikely event a failure happen with your product. Please have the Tax Invoice attached to the goods for return to us. Please choose your items carefully. We do not accept returns for change of mind purchases.

Ordering

There are many ways you can order from us, including:

  1. Phone Orders – Domestic: (03)9317-0488 or International: +61 3 93170488
  2. Fax Orders – Domestic: (03)9317-0438 or International: +61 3 93170438
  3. Web Orders – www.timeclockswarehouse.com.au 
  4. Orders by Email – send to info@timeclockswarehouse.com.au

Payment and Pricing

All prices are displayed in Australian Dollars (AUD). All online orders are processed using our payment provider e-Way who accept both MasterCard and VISA. Credit Card payment are processed the quickest meaning your order is dispatched the quickest. We also accept payment by Direct Deposit (Bank Transfer EFT).

Viewing Orders

You can view your order progress through “My Account”. Online orders are also sent directly to your provided email address. Please log-in to view your order progress.

30 day Accounts

Are you an Australian Government Department? If so, we offer 30 day accounts on presentation of an official Purchase Order. You can either phone (03)9317-0488, fax (03)9317-0438 or email (info@timeclockswarehouse.com.au) these through. 

We ship to all states and territories in Australia, including: time clocks for Tasmania (TAS), time clocks for Victoria (VIC), time clocks for New South Wales (NSW), time clocks for Queensland (QLD), time clocks for Australian Capital Territory (ACT), time clocks for Northern Territory (NT), time clocks for South Australia (SA), time clocks for Western Australia (WA), time clocks for Hobart, time clocks for Melbourne, time clocks for Geelong, time clocks for Sydney, time clocks for Newcastle, time clocks for Central Coast, time clocks for Brisbane, time clocks for Gold Coast, time clocks for Sunshine Coast, time clocks for Cairns, time clocks for Townsville, time clocks for Rockhampton, time clocks for Darwin, time clocks for Alice Springs, time clocks for Adelaide and time clocks for Perth.